Team Lead, Customer Success - EMEA South

Location: Remote from Spain, the UK, or Germany; optional hybrid work in Berlin

Company

hirify.global provides digital and AI coaching programs that combine human coaching, behavioral science, and technology for organizations worldwide.

What you will do

• Lead, motivate, and develop a team of 7–10 Customer Success Managers across Southern EMEA.
• Run regular 1:1s, set expectations, provide actionable feedback, and address performance challenges.
• Own customer health, retention, and renewals across the team’s portfolio.
• Support account strategy, executive stakeholder management, and complex customer situations, acting as the escalation point for at-risk customers.
• Personally manage a small portfolio of strategic customer accounts when required.
• Improve processes, CRM data quality, reporting, operational efficiency, and cross-functional collaboration with Sales, Product, and Operations.

Requirements

• 3–4+ years of Customer Success experience focused on retention, renewals, and long-term customer health.
• 2+ years of experience leading and developing high-performing teams.
• Strong coaching, people development, communication, organizational, and process-oriented skills.
• Experience in a fast-paced scale-up or high-growth environment and comfort working through ambiguity and change.
• Full professional proficiency in English and French.
• Must work remotely from Spain, the UK, or Germany; optional hybrid work is available in Berlin.

Nice to have

• Experience in Learning & Development, HR Tech, or a related SaaS environment.

Culture & Benefits

• Remote-first working model with flexible options.
• Access to a certified personal coach and AIMY, the AI coach.
• Wellbeing Days, one Volunteering Day, and additional holidays above the legal minimum in most locations.
• Agile ways of working with opportunities to experiment, test, learn, and contribute ideas.
• Mission-driven work focused on measurable employee development and coaching access.