Team Lead, Customer Success - EMEA South (SaaS)

Location: Remote from Spain, the UK or Germany; optional hybrid work in Berlin

Company

hirify.global provides digital and AI coaching programs that help organizations deliver personalized, measurable and scalable employee development.

What you will do

• Lead, motivate and develop a team of 7–10 Customer Success Managers across Southern EMEA.
• Conduct regular 1:1s, set expectations, provide actionable feedback and address performance challenges.
• Own customer health, retention and renewals across the team’s portfolio.
• Support account strategy, executive stakeholder management and complex customer situations, acting as the escalation point for at-risk customers.
• Personally manage a small portfolio of strategic accounts when required.
• Improve processes, CRM data quality, reporting and operational efficiency while partnering with Sales, Product and Operations.

Requirements

• 3–4+ years of experience in Customer Success with ownership of retention, renewals and long-term customer health.
• 2+ years of experience leading and developing high-performing teams.
• Experience coaching people, providing clear direction and managing performance challenges.
• Experience in a fast-paced scale-up or high-growth environment.
• Strong organizational skills, attention to detail and a process-oriented mindset.
• Full professional proficiency in English and French.

Nice to have

• Experience in Learning & Development, HR Tech or a related SaaS environment.

Culture & Benefits

• Remote-first work with flexible options.
• Access to a certified coach and AIMY, the company’s AI coach.
• Wellbeing Days, one volunteering day and additional holidays above the legal minimum in most locations.
• Agile ways of working with opportunities to experiment, test and learn.
• Mission-driven work focused on improving employee development and coaching access.