Regional Director, Customer Success – International (EMEA & APAC) (IoT Hardware)

Location: Remote, based in Western Europe or the UK. Office locations include Oslo, Amsterdam, and London.

Company

hirify.global develops intelligent video devices and software experiences for workplace collaboration, with native support for Microsoft Teams, Zoom, Google, and other business applications.

What you will do

• Lead, recruit, onboard, and mentor the Customer Success team, scaling it from three CSMs and establishing high-performance workflows.
• Define and execute the Customer Success playbook for high-value enterprise accounts.
• Oversee customer health, technical adoption, product utilization, retention, and expansion opportunities.
• Support customer implementation and hardware deployment projects in collaboration with reseller partners.
• Align customer strategies and health data with Sales, Sales Engineering, and Support leadership.
• Own the customer feedback loop, sharing feature requests, support insights, and NPS data with Product and Marketing.

Requirements

• 3+ years of direct experience managing and scaling Enterprise Customer Success teams and 7+ years in the technology or SaaS Customer Success ecosystem.
• Experience scaling teams during rapid growth, including creating workflows, policies, and playbooks.
• Deep experience managing high-touch relationships with G2K and enterprise users.
• Ability to collaborate effectively with Sales, Support, and Product organizations.
• Operational familiarity with CRM and customer service platforms such as Salesforce, Gong, and Zendesk.
• Must be based in Western Europe or the UK for the remote role.

Nice to have

• Experience in collaboration, audiovisual, hardware, or IoT environments.
• Experience with Zoom Rooms, Microsoft Teams Rooms, or hardware deployment lifecycles.

Culture & Benefits

• Autonomy to innovate and define the Customer Success strategy.
• Collaborative, accountable, responsible, and growth-oriented working environment.
• Opportunity to shape the next phase of global workspace collaboration growth.