Customer Success Specialist (SaaS)

Location: London, UK; hybrid schedule with 3 days in the office and 2 days working from home. The first week of onboarding takes place at the office in Paris.

Company

hirify.global is a marketplace platform backed by leading investors, with 600 employees across six European countries.

What you will do

• Set up new client companies and support initial staffings and projects during acquisition pilot phases.
• Onboard hiring managers and conduct product demonstrations to help clients manage operations independently.
• Coordinate client account setup with clients and the financing team, including AR validation, purchase order management, and renewals.
• Document client-specific processes in Notion and prepare handovers to customer administration teams.
• Collaborate with Sales Account Executives, Business Operations, and Product teams to improve and automate processes.

Requirements

• 3–5 years of experience in Customer Experience Management, Operations, or Account Management.
• Experience in product-driven marketplace environments and strong command of CRM tools.
• Excellent communication, conflict resolution, and stakeholder management skills.
• Experience conducting client interviews and product demos, configuring CRM accounts, and optimizing processes.
• Native-level French and English.

Culture & Benefits

• Inclusive culture focused on equality and professional growth.
• 30 days of annual leave and a one-month paid sabbatical after three years.
• Stock options for every employee.
• Private health insurance through UK provider Bupa.
• 5% pension contribution through Aviva, cycle-to-work scheme, and season ticket loan.
• Dog-friendly London office and free books relevant to career development.

Hiring process

• Initial call with a Talent Acquisition Partner.
• Interview with the future manager, followed by a home assignment evaluated by the manager and a Head of Sales.
• Final interview with a C-Level representative.