Head of Customer Success (Satellite Analytics)

Location: Hybrid at the hirify.global Berlin office or remote within Germany

Company

hirify.global is a startup developing satellite analytics products that improve business processes and support customers worldwide.

What you will do

• Develop and execute a customer success strategy aligned with startup growth objectives.
• Define customer success metrics and KPIs to measure team performance and customer satisfaction.
• Train, manage, coach, and support a team of Customer Success Managers.
• Build relationships with key enterprise customers and identify their needs, challenges, and growth opportunities.
• Create retention plans, manage at-risk accounts, reduce churn, and oversee issue escalations.
• Oversee customer onboarding and ensure successful product implementation.

Requirements

• Bachelor's degree in business, marketing, or a related field; a master's degree is preferred.
• 5+ years of experience in customer success, account management, technical sales, or related roles in enterprise and software-enabled services.
• Proven experience managing teams, including onboarding teams or processes.
• Experience leading international teams.
• Strong communication, negotiation, interpersonal, strategic thinking, and customer relationship skills.
• Understanding of value realization and measurement in complex enterprise environments, plus familiarity with customer success software and tools.

Culture & Benefits

• Flexible working hours and a hybrid work model supporting work-life balance.
• Career development autonomy, creative freedom, and opportunities to take initiative.
• Overtime is limited to necessity and offset with time off and rest.
• Collaborative learning environment with workshops, knowledge-sharing sessions, journal clubs, and hackathons.
• Berlin Kreuzberg office with free fruit, nuts, and drinks; Urban Sports membership and BVG subsidy.
• Corporate pension program and potential participation in the employee stock option program.