Client Account Services Specialist, Digital Account Services (Manager)

Location: Singapore

Company

hirify.global is a private bank within the OCBC Group’s global network of subsidiaries and offices.

What you will do

• Verify client digital services requests and maintenance instructions against approvals and signing mandates.
• Process digital services user details and ensure credentials are delivered to clients on time.
• Resolve or appropriately escalate business-as-usual queries and operational issues within expected timeframes.
• Complete exception processing according to approved conditions and clear outstanding approval queue items by end of day.
• Maintain procedure manuals and documentation, identify process gaps, and suggest productivity improvements.
• Represent the department in projects and working groups, support user acceptance testing and business verification, and coordinate with front office and support functions.

Requirements

• At least 2 years of experience in private banking operations, particularly internet banking or client service.
• Tertiary education with a good academic track record.
• Good knowledge of Microsoft Office.
• Fluency in English is essential.
• Clear written and verbal communication skills with staff at all levels.
• Client-oriented, meticulous, proactive, and able to work independently, under time pressure, and across front office and support teams.

Culture & Benefits

• Culture focused on openness, teamwork, and fairness.
• Professional and personal development programmes.
• Attractive remuneration packages and non-financial benefits.
• Opportunities to develop within the OCBC Group’s global network.