Senior Service Desk Analyst (Microsoft Endpoint Management)

Location: Manchester, UK; hybrid working with a minimum of 50% of working time per month in the office. New team members initially work full-time in the office.

Company

hirify.global is a UK investment platform business providing ISA, pension, dealing, and adviser-supported investment solutions.

What you will do

• Act as the senior escalation point for Service Desk analysts and provide technical guidance, mentoring, and support.
• Deputise for the Team Leader and help plan team resources, support coverage, and training needs.
• Own complex incidents and service requests from intake through resolution, coordinating with internal teams and third-party suppliers.
• Configure, deploy, and support Windows, macOS, iOS, mobile devices, laptops, and PCs.
• Manage application packaging, testing, deployment, device-management policies, and automated remediations.
• Maintain asset registers, knowledge articles, and governance processes, while supporting the onboarding of new services and on-premises AV equipment.

Requirements

• Experience in a technical Service Desk or IT support environment, including ownership of complex incidents and service requests.
• System administration and troubleshooting experience with Microsoft Intune, Microsoft 365 Admin Suite, Active Directory, Azure Active Directory, and related Microsoft tools.
• Experience with application packaging, testing, and deployment.
• Knowledge of Windows Autopilot, Windows 11, Windows Server, macOS, and iOS.
• Competent PowerShell scripting and endpoint-management skills, with the ability to configure and deploy PCs and laptops.
• Strong customer focus, problem-solving and analytical skills, clear communication, flexibility, and the ability to work independently and collaboratively.

Culture & Benefits

• Hybrid working model with at least 50% office attendance each month and an initial full-time office period.
• 25 days of holiday, increasing with service, plus bank holidays and a buy/sell holiday scheme.
• 6% pension with matched contributions, discretionary bonus, and share schemes including free shares and BAYE.
• Health Cash Plan, discounted private healthcare, enhanced family leave, free gym, travel and bike loan schemes, and an Employee Assistance Programme.
• Learning and development opportunities, regular social events, casual dress code, and a friendly, supportive environment.