Junior Desktop Support Analyst

Location: London or Singapore

Company

hirify.global supports a global community of approximately 2,000 users in a Windows virtual desktop environment.

What you will do

• Deliver 24x5 on-site and remote support for approximately 2,000 global users.
• Provide first- and second-level support by triaging, diagnosing, and resolving service incidents and requests.
• Support Microsoft Office, Active Directory access management, remote access solutions, and desktop hardware.
• Manage hardware inventory and equipment procurement.
• Collaborate with Level 2 and Level 3 teams, vendors, and external partners on complex incidents.
• Maintain knowledge-base articles and runbooks, and participate in rotational weekend on-call support.

Requirements

• Experience supporting Windows 11, Microsoft Office and Office 365, Azure, and SharePoint.
• Experience with Active Directory and remote access solutions.
• Experience installing, troubleshooting, and managing desktop hardware.
• Strong customer service, analytical, prioritization, communication, and problem-solving skills.
• Ability to work independently, manage changing priorities, and handle frequent interruptions.
• Degree in Computer Science, Engineering, or a related field, or equivalent experience.

Nice to have

• PowerShell and Python scripting for task automation.
• Software packaging and deployment experience.
• Experience managing small- to medium-sized projects within defined timelines and budgets.
• Interest in emerging technologies and strong self-directed learning skills.

Culture & Benefits

• Work in a fast-paced, deadline-oriented support environment.
• Participate in a rotational on-call schedule covering weekends.
• Follow documented service-level agreements, runbooks, and incident-management processes.