2nd Line Desktop Support Engineer (Microsoft)

Location: Doncaster, United Kingdom; onsite five days per week with occasional travel between sites

Salary: £240 per day, Inside IR35

Company

hirify.global is recruiting for a growing organisation focused on IT service excellence.

What you will do

• Diagnose and resolve desktop, hardware, software, mobility, and end-user computing issues.
• Build, maintain, and deploy desktop applications, cloud services, devices, peripherals, and replacement hardware.
• Plan and execute desktop moves, office relocations, refresh programmes, decommissioning, and AV support.
• Provide onsite support for network and server hardware under senior guidance.
• Administer Active Directory, Microsoft 365, SharePoint, mailbox provisioning, Intune, and Entra ID.
• Record incidents, requests, assets, and technical documentation in ticketing and CMDB systems.

Requirements

• Proven experience in a second-line desktop support role.
• Experience supporting users in a Microsoft environment, including Microsoft 365.
• Experience building, upgrading, and repairing desktop hardware and software.
• Experience with Active Directory, Intune, Entra ID, and mobile device management.
• Knowledge of ticketing, CMDB, knowledge management, basic networking, troubleshooting, and desktop security practices.
• Full, valid UK driving licence and access to a vehicle are essential; onsite work in Doncaster five days per week is required.

Culture & Benefits

• Three-month contract with a possibility of extension.
• Work across a variety of sites with scope for technical development and career progression.
• Role within an IT Service Desk function focused on service excellence.