1st Line IT Engineer (Automotive)

TL;DR

1st Line IT Engineer (IT Support): Providing first-level technical support for a large vehicle repair network with an accent on incident resolution, user onboarding, and system monitoring. Focus on troubleshooting hardware, software, and networking issues across Microsoft 365, Azure, and Intune environments.

Location: Onsite in Stansted, United Kingdom

Salary: £32,000 per year

Company

hirify.global is one of the UK leaders in vehicle repairs, owned by Aviva, focusing on high-quality automotive restoration.

What you will do

• Act as the first point of contact for 2,500+ users across 40+ sites, triaging and resolving technical issues.
• Manage the end-to-end ticket lifecycle within HaloITSM, ensuring proper categorization and prioritization.
• Handle hardware and software troubleshooting across a wide range of platforms and the in-house system Evolve.
• Execute onboarding and offboarding processes, including building, configuring hardware, and setting up accounts.
• Create technical documentation and guide users through effective fixes to improve overall technology processes.
• Monitor systems and respond to alerts in collaboration with the wider IT team to ensure minimal downtime.

Requirements

• Experience in 1st line IT support or service desk environments.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Working knowledge of Microsoft 365, Azure, and Intune.
• Location: Must be based in or able to commute to Stansted, UK.

Culture & Benefits

• Competitive salary with additional performance-based bonus opportunities.
• Comprehensive company pension scheme with employer contributions.
• 33 days of holiday (including bank holidays) with the option to buy or sell up to 5 days.
• Significant discounts (up to 40%) on Aviva products and other retailers.
• Strong wellbeing focus including 24/7 GP access and Group Income Protection.