1st Line IT Engineer

Location: Stansted, United Kingdom

Salary: GBP £32,000 per year

Company

hirify.global, owned by Aviva, operates a UK vehicle repair network supporting customers and repair sites.

What you will do

• Act as the first point of contact for 2,500+ users across 40+ sites.
• Handle incoming calls and tickets, logging, categorising and prioritising them in HaloITSM.
• Troubleshoot hardware, software and networking issues across multiple platforms.
• Support the in-house Evolve body shop system and escalate incidents to the second-line team when required.
• Configure hardware, create user accounts, and coordinate onboarding, offboarding and equipment deliveries.
• Monitor systems, respond to alerts, create documentation and contribute to service desk improvements.

Requirements

• Ability to provide first-line IT support and guide users through technical fixes.
• Practical troubleshooting skills across hardware, software and networking.
• Ability to manage support tickets and prioritise incidents in a ticketing system.
• Ability to support user onboarding and offboarding, including hardware and account setup.
• No specific experience is required.

Culture & Benefits

• Permanent full-time role within an experienced, collaborative Service Desk team.
• Exposure to Microsoft 365, Azure, Intune, HaloITSM, hardware, software and networking.
• Bonus opportunity linked to individual performance and hirify.global results.
• Company pension scheme with employer contributions.
• 33 days of holiday including bank holidays, with the option to buy or sell up to five days.
• Aviva product and retailer discounts, share-save scheme, parental and carer's leave, income protection and 24/7 GP access.

Hiring process

• Apply online; the team aims to respond within 14 days.
• Disabled applicants meeting the minimum criteria are guaranteed an interview.