Customer Planner (HKTW)

Location: Based in either Hong Kong or Taiwan; hybrid work model with the option to work from home up to two days per week. No relocation assistance is provided.

Company

hirify.global develops and sells consumer products through coordinated commercial, operational, retail, and supply chain functions.

What you will do

• Partner with Key Account Managers to manage customer demand planning and improve topline forecast accuracy.
• Analyze customer performance, market dynamics, planning assumptions, forward-looking forecasts, and promotional effectiveness.
• Validate launch and promotional volume estimates, customer assortment lists, and account flow models for company planning cycles.
• Drive product allocation in line with confirmed orders, fairness principles, and supply constraints while supporting healthy retail stock levels.
• Develop in-stock and inventory reporting, identify inventory issues, and provide recommendations to improve product flow and availability.
• Support monthly S&OP cycles and customer-related projects, including order-to-cash implementation and EDI integration, while driving process improvements.

Requirements

• Experience delivering customer demand planning and forecasting activities in a consumer goods, retail, or supply chain environment.
• Experience applying advanced Excel, Power Query, and Power BI to support planning and business decisions.
• Experience managing inventory analysis and reporting to improve availability, visibility, or stock performance.
• Experience partnering with commercial and operational teams to achieve measurable business outcomes.
• Experience improving forecast accuracy through structured reviews, planning processes, and data insights.

Nice to have

• Experience using EDI integration processes to support customer or supply chain operations.
• Experience conducting retail performance and promotional analysis to guide planning decisions.

Culture & Benefits

• Collaborative HKTW Operations environment with cross-functional work across Sales, Marketing, Demand Planning, regional operations, and customer planning contacts.
• Hybrid work model allowing up to two work-from-home days per week, subject to role and team principles.
• Enhanced paid family care leave, life and disability insurance, wellbeing resources, and community-building opportunities.
• Colleague discount from the first day and an eligible bonus scheme.
• Inclusive workplace focused on diversity, belonging, creativity, and equal employment opportunity.