Analyst, Data Insights & Business Transformation

Location: Toronto, Canada; hybrid arrangement with 1–3 days per week on-site and the remaining days remote

Company

CIBC is a relationship-oriented bank serving clients through Capital Markets and other financial services.

What you will do

• Support the intake, assessment, prioritization, and tracking of business requests, enhancements, and technology initiatives.
• Gather and document requirements, user stories, process flows, acceptance criteria, and functional supporting materials.
• Perform data analysis, validation, reconciliation, remediation, and exception investigations using Excel, Power BI, and other analytics tools.
• Coordinate responses to RFIs, audits, regulatory inquiries, and management requests while maintaining controls, data definitions, issue logs, and audit trails.
• Support testing, issue resolution, stakeholder communication, implementation readiness, and process improvement across transformation initiatives.
• Act as a liaison among Client Services & Data Management, Compliance, Technology, Data Management, audit teams, and other stakeholders.

Requirements

• 1–3 years of experience in business analysis, data analysis, client onboarding, process improvement, or change delivery within financial services or an equivalent environment.
• Experience documenting requirements, user stories, process flows, acceptance criteria, or functional documentation.
• Working knowledge of AML/KYC, client lifecycle data, regulatory requirements, Data Governance, or another controlled data environment.
• Strong analytical, problem-solving, critical-thinking, data validation, reconciliation, and exception-investigation skills.
• Degree or diploma in business, finance, economics, data analytics, computer science, or a related field.
• Legally eligible to work in Canada and able to provide a valid work or study permit where applicable.

Culture & Benefits

• Hybrid work environment with flexibility to manage work activities across on-site and remote settings.
• Competitive compensation and banking benefits, subject to program terms and conditions.
• Wellbeing support, employee and family assistance programs, and a points-based recognition program.
• Access to collaborative workspaces and a technology toolkit designed to support innovative solutions.
• Inclusive and accessible candidate and workplace experience.

Hiring process

• The process may include an attribute-based assessment and skills tests, such as simulations, coding, or French proficiency assessments.
• Artificial intelligence tools may be used during recruitment.