5 дней назад
Account Manager (APAC)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Account Manager (APAC) (B2B SaaS): Building the APAC Account Management function from the ground up by engaging self-service customers, growing expansion revenue, and protecting retention with an accent on usage-led adoption, account prioritization, and customer engagement experiments. Focus on designing the regional playbook, analyzing usage and billing signals, rescuing activation, and identifying cancellation drivers across a portfolio of 50–100 accounts.
Location: Remote (any location), with APAC regional coverage hours
Company
is an AI-powered business messaging platform for managing customer conversations across chat, calls, and email.
What you will do
- Build the APAC Account Management function and develop its playbook from the ground up.
- Manage a self-service customer cohort and a portfolio of high-potential key accounts.
- Drive expansion through usage growth, plan upgrades, monthly-to-annual conversions, and multi-location rollouts.
- Improve adoption through onboarding, best practices, AI agents, and other platform capabilities.
- Identify at-risk accounts, conduct activation rescue, analyze cancellations, and improve retention.
- Track account interactions and use usage, billing, and customer behavior data to measure impact.
Requirements
- At least 3 years of experience in B2B SaaS Account Management, Customer Success, Sales, or a related customer-facing role.
- Experience owning revenue, expansion, or retention targets and actively managing a portfolio of 50–100 accounts.
- Fluent English and Spanish required.
- Deep understanding of APAC business culture, communication nuances, and the role of WhatsApp in the region.
- Data-driven approach with the ability to identify patterns, fix broken processes, and make decisions in ambiguous environments.
- Comfort working regional coverage hours and collaborating with Sales Ops, Support, and Product.
Nice to have
- Professional working proficiency in a South-East Asian language.
- Experience building a function or playbook in a Day 0 or early-stage environment.
Culture & Benefits
- Founding role with direct exposure to the executive team and influence over the function's design.
- Clear growth path to build the APAC playbook and develop a team around it.
- Base salary plus variable compensation tied to expansion revenue and retention performance.
- Flexible, remote-friendly environment designed for sustainable performance.
- Opportunity to shape a function within a profitable and well-funded company.
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