Account Director (AI)

Location: Warsaw, Poland, with frequent travel to Genoa, Italy for client meetings, QBRs, and on-site engagements approximately twice a month. Flexible remote work options are available.

Company

hirify.global develops a transparent AI-powered market model that provides demand predictions and real-time decision intelligence for commercial teams across aviation, travel, mobility, retail, e-commerce, and other industries.

What you will do

• Manage strategic customer relationships as the primary day-to-day contact and ensure strong satisfaction and engagement.
• Translate client needs and business objectives into actionable plans aligned with hirify.global's product capabilities.
• Own client initiatives from planning through delivery, coordinating stakeholders and ensuring commitments are completed on time.
• Identify opportunities for product adoption, feature utilization, cross-selling, renewals, and additional client value.
• Coordinate with Product, Program, Tech, Support, and Data Science teams on solution delivery and issue resolution.
• Monitor performance metrics, provide recommendations, and represent the client voice in product and service improvements.

Requirements

• 10 years of experience in a client-facing commercial role, ideally in customer success, account management, or strategic partnerships.
• Demonstrated ability to execute complex initiatives, manage multiple stakeholders, and drive accountability across teams.
• Strong relationship management, communication, presentation, analytical, and prioritization skills.
• Native Italian speaker with full professional proficiency in English required.
• Bachelor's degree in Business, Economics, Aviation Management, or a related field.
• Experience with ferry, cruise, container shipping, logistics, or enterprise clients is advantageous.

Culture & Benefits

• Competitive salary with performance-based incentives.
• Comprehensive benefits package and professional development opportunities.
• Opportunity to work with AI technology across multiple industries.
• Flexible work options, including remote opportunities.
• Collaborative and inclusive workplace culture.