обновлено 13 часов назад
Account Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Account Manager (SaaS): Managing a portfolio of B2B clients to drive customer retention and portfolio expansion with an accent on strategic partnership and ROI translation. Focus on leading the full renewal cycle, building customer health frameworks, and identifying organic growth opportunities.
Location: Hybrid (4 days in-office in Barcelona, Spain)
Company
is a global AI-powered business calling platform serving over 30,000 professionals worldwide.
What you will do
- Run regular Executive Business Reviews to align platform performance with client KPIs and build executive relationships.
- Lead the full renewal cycle, forecasting risk and implementing proactive save strategies to hit retention targets.
- Identify and close organic growth opportunities, such as seat expansion and premium add-ons.
- Develop and maintain customer health frameworks using HubSpot and analytics to intervene before escalations occur.
- Act as the internal voice of the client, collaborating with Product and Engineering to influence the roadmap.
Requirements
- 2+ years of experience in Account Management or Customer Success within B2B SaaS.
- Proven track record of independently managing renewals and driving commercial outcomes.
- Experience working with customer health metrics and leading indicators.
- Comfortable navigating multi-stakeholder accounts up to the C-suite level.
- Business fluency in English and Spanish.
Nice to have
- Familiarity with CS/AM tooling such as Gainsight, Planhat, or HubSpot.
- Strong technical aptitude for mastering SaaS products.
Culture & Benefits
- Professional growth via 1-1 coaching and a dedicated L&D budget through Leaders Academy.
- Flexible time off including Unlimited Paid Time Off and quarterly Recharge Fridays.
- Well-being perks such as a fitness allowance and volunteering days.
- Equipment and rewards including a MacBook and referral bonuses.
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