Account Manager (Spanish Speaker) (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of B2B clients to drive customer retention and portfolio expansion with an accent on strategic partnership and revenue growth. Focus on running Executive Business Reviews, reducing churn through proactive save plays, and identifying organic growth opportunities.

Location: Hybrid in Barcelona, Spain (4 days in-office)

Company

hirify.global is a global AI-powered business calling platform used by over 30,000 professionals to optimize business communication.

What you will do

• Run Executive Business Reviews to align platform performance directly with clients' KPIs.
• Lead the full renewal cycle, forecast risk, and implement proactive save strategies to hit retention targets.
• Identify and close organic growth opportunities, including increased seat counts and platform adoption.
• Build and maintain customer health frameworks using HubSpot and analytics tools to intervene before escalations.
• Act as the internal voice of the customer, partnering with Product and Engineering to influence the roadmap.

Requirements

• 2+ years of experience in Account Management or Customer Success within B2B SaaS.
• Demonstrable track record of hitting retention and expansion targets independently.
• Experience owning customer health metrics and using leading indicators to drive action.
• Ability to navigate multi-stakeholder accounts and communicate with C-suite executives.
• Business fluency in English and Spanish.
• Must be based in Barcelona for a hybrid work model (4 days in-office).

Nice to have

• Familiarity with CS/AM tooling such as Gainsight, Planhat, or HubSpot.
• Strong data-driven mindset with proficiency in Excel/Sheets and BI dashboards.
• Technical aptitude for learning and guiding customers through SaaS product features.

Culture & Benefits

• Personalized 1:1 coaching and access to Leaders Academy with an L&D budget.
• Unlimited Paid Time Off and dedicated volunteering days.
• Quarterly Recharge Fridays and a fitness allowance.
• Work equipment provided (MacBook) and referral bonuses.
• Collaborative environment with virtual and physical team-building events.