Account Manager - São Paulo (SaaS)

Location: São Paulo, Brazil; hybrid work with office attendance three times a week.

Company

hirify.global One is a woman-founded B2B SaaS product company providing an AI-powered customer data, personalization, and journey orchestration platform across WhatsApp, SMS, Email, Web, App, and Site Search.

What you will do

• Participate in onboarding kick-offs, Business Reviews, and meetings with key customer stakeholders.
• Discover strategic customer needs, define objectives, and align solutions with hirify.global product suites and roadmap.
• Map stakeholders, manage executive relationships, and establish an effective communication strategy.
• Own renewal strategy and success, including commercial targets, contract terms, price negotiations, gross margin, collection package raises, and service-level adjustments.
• Drive customer success recognition, NPS targets, advocacy initiatives, success stories, and testimonials with the marketing team.
• Monitor market trends and industry developments while sharing expertise and leading internal projects when appropriate.

Requirements

• University degree in Business, Marketing, Engineering, or a related field.
• 5+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
• Strong written and spoken English and proficiency in the native language.
• Strong communication, presentation, persuasive, and relationship-building skills with senior executives, IT management, database administrators, and data scientists.
• Experience negotiating and navigating contracts and legal discussions.
• Strategic thinking, excellent project management skills, and a strong sense of responsibility and accountability.
• Experience building relationships, discovering needs, managing multiple stakeholders, reaching consensus, resolving conflicts, and ensuring follow-through.
• Adaptability to a fast-paced, high-growth, rapidly changing environment.

Nice to have

• Competency in sales methodologies such as Value Selling, Challenger Selling, or SPIN Selling.

Culture & Benefits

• Access to hard- and soft-skills training and more than 16,000 LinkedIn Learning courses.
• Opportunity to share expertise through training and workshops.
• Paid Spotify subscription.
• International, diverse, and inclusive working environment.
• Hybrid work model with office attendance three times a week.
• Equal-opportunity, zero-discrimination workplace.