1 час назад
Account Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Account Manager (SaaS): Driving renewals, expansion opportunities, contract negotiations, and executive stakeholder management across strategic customer accounts with an accent on customer success, commercial strategy, and SaaS account growth. Focus on discovering customer needs, shaping account strategies, negotiating contractual targets, and building executive advocacy.
Location: São Paulo, Brazil; hybrid work with office attendance three times per week
Company
One is a B2B SaaS product company providing an AI-powered customer data, personalization, and journey orchestration platform across channels including WhatsApp, SMS, Email, Web, App, and Site Search.
What you will do
- Own renewal strategies and commercial targets across a portfolio of strategic customer accounts.
- Manage executive stakeholders, sponsor relationships, stakeholder mapping, and customer touchpoints.
- Discover customer needs, set strategic goals, and align requirements with product suites and roadmap execution.
- Identify and initiate upselling, expansion, MRR growth, and product opportunities with Sales.
- Lead business reviews, contract negotiations, pricing discussions, collection package raises, and service-level adjustments.
- Drive customer success recognition, NPS targets, advocacy initiatives, testimonials, and success stories.
Requirements
- University degree in Business, Marketing, Engineering, or a related field.
- 5+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
- Strong written and spoken English and native-language communication skills.
- Experience with contract negotiation, legal discussions, persuasive selling, and executive relationship management.
- Strategic thinking, strong presentation and project management skills, accountability, adaptability, and conflict-resolution ability.
- Experience managing multiple stakeholders and building consensus in enterprise or highly strategic accounts.
Nice to have
- Experience with Value Selling, Challenger Selling, or SPIN Selling methodologies.
- Experience sharing expertise through internal projects, training, or workshops.
Culture & Benefits
- Hybrid work model with office collaboration three days per week.
- Access to 16,000+ LinkedIn Learning courses and additional hard- and soft-skills training.
- Opportunities to conduct training and workshops.
- Paid Spotify subscription.
- International, diverse, and inclusive working environment.
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