Account Director (Taiwan Base)

Location: Taipei, Taiwan; hybrid workplace

Company

Product company providing an AI-powered B2B SaaS platform that combines customer data, personalization, and journey orchestration across multiple marketing and engagement channels.

What you will do

• Manage a quarterly book of software subscription renewals and close contracts before expiration.
• Own an existing account portfolio, driving retention, growth, upsell, and cross-sell opportunities.
• Engage customers, channel partners, Customer Success, Inside Sales, Partnership Sales, Pre-Sales, and Technical Support to remove renewal obstacles.
• Negotiate contracts at multiple levels, with a primary focus on C-level and enterprise negotiations.
• Forecast monthly and quarterly performance and develop renewal strategies aligned with commercial and contractual targets.
• Discover customer needs, manage stakeholder relationships, support customer success realization, and develop advocacy materials such as success stories and testimonials.

Requirements

• 3+ years of direct account sales or renewals experience in the B2B SaaS industry.
• Proven oral and written communication, phone, listening, sales, and persuasion skills.
• Deep knowledge of SaaS sales and services models.
• Advanced or expert-level knowledge of contract renewal processes, sales negotiations, and renewal forecasting.
• Experience collaborating across Sales, Pre-Sales, Customer Success, and Technical Support.
• Ability to make timely decisions in ambiguous, rapidly changing environments where products and features evolve quickly.
• Experience negotiating and navigating contracts and legal discussions.
• Strong presentation skills with senior marketing executives, IT management, database administrators, data scientists, and both large and small audiences.
• Experience building relationships, discovering needs, and managing stakeholder consensus in large or highly strategic accounts.
• Strategic thinking, strong project and time management, accountability, adaptability, and a self-motivated approach.

Culture & Benefits

• Diverse, international environment with more than 50 nationalities.
• Internal training in AI fundamentals, coding, foreign languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Eligibility-based ESOP participation and referral bonuses.
• Volunteering, social impact projects, global retreats, and team-building events.
• Equal opportunity and a zero-discrimination workplace.