10 часов назад
Account Director (Taiwan Base)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Account Director (Taiwan Base) (B2B SaaS renewals): Managing and growing a portfolio of software subscription accounts with an accent on renewal execution, customer retention, and enterprise contract negotiations. Focus on forecasting renewal performance, identifying upsell and cross-sell opportunities, and aligning Customer Success, Sales, and Partnership teams to achieve commercial targets.
Location: Taipei, Taiwan; hybrid workplace
Company
One is a B2B SaaS product company providing an AI-powered customer data, personalization, and journey orchestration platform across channels including WhatsApp, SMS, email, web, app, and site search.
What you will do
- Manage a quarterly book of software subscription renewals and close contracts before expiration.
- Own retention and growth across an existing portfolio of accounts, identifying upsell and cross-sell opportunities.
- Maintain relationships with customers, channel partners, and senior stakeholders throughout the contract lifecycle.
- Collaborate with Inside Sales, Customer Success, Partnership Sales, Pre-Sales, and Technical Support to remove renewal obstacles.
- Forecast monthly and quarterly performance, negotiate contracts, and achieve commercial and contractual targets.
- Discover customer needs, support business reviews, drive customer advocacy, and monitor market and industry trends.
Requirements
- 3+ years of direct account sales or renewal experience in the B2B SaaS industry.
- Proven sales, persuasion, relationship-building, and needs-discovery skills with senior customer executives.
- Advanced or expert knowledge of contract renewals, sales negotiations, and renewal forecasting.
- Experience navigating contracts and legal discussions and managing stakeholder relationships to reach consensus.
- Strong presentation, communication, project management, time management, and decision-making skills.
- Ability to work collaboratively in a fast-paced, ambiguous, and rapidly changing environment.
Culture & Benefits
- Work with a diverse international community representing more than 50 nationalities.
- Access internal training in AI fundamentals, coding, foreign languages, and personal development.
- Use learning and development resources including LinkedIn Learning, MasterClass, CloudGuru, Spotify, and Blinkist.
- Eligibility-based ESOP participation and employee referral bonuses.
- Volunteering, social impact projects, global retreats, and team-building activities.
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