8 часов назад
Account Manager (MENA)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Account Manager (MENA) (B2B SaaS): Building the MENA Account Management function from the ground up by expanding, retaining, and increasing adoption among self-service customers and high-potential key accounts with an accent on usage signals, onboarding, and revenue ownership. Focus on designing engagement experiments, identifying churn risks, analyzing cancellations, and shaping a scalable regional playbook in a Day 0 environment.
Location: Remote from any location, with MENA regional coverage hours.
Company
is an AI-powered business messaging SaaS platform that helps companies manage customer conversations across chat, calls, and email.
What you will do
- Build the MENA Account Management function and shape its playbook from the ground up.
- Manage the self-service customer cohort and a portfolio of high-potential key accounts.
- Drive expansion through usage growth, plan upgrades, monthly-to-annual conversions, and multi-location rollouts.
- Improve adoption through onboarding, best practices, AI agents, and broader platform usage.
- Identify churn risks, run activation rescue, analyze cancellations, and share root causes with Product and revenue leadership.
- Track account interactions and use usage, billing, and customer behavior data to measure impact.
Requirements
- 3+ years of experience in B2B SaaS Account Management, Customer Success, Sales, or a closely related customer-facing role.
- Experience owning revenue, expansion, or retention targets and actively managing a portfolio of 50–100 accounts.
- Fluent English and professional working proficiency in Arabic required.
- Fluent Spanish required; Portuguese is a strong plus.
- Deep familiarity with MENA business culture, communication nuances, and the role of WhatsApp in the region.
- Data-informed, strategic, collaborative, and comfortable working with ambiguity, incomplete information, and regional coverage hours.
Nice to have
- Portuguese language skills.
- Experience building customer engagement playbooks or processes from an early stage.
Culture & Benefits
- Founding role with direct exposure to the executive team and influence over the function's design.
- Growth path to build the MENA playbook and develop a future team around it.
- Base salary plus variable compensation tied to expansion revenue and retention performance.
- Ownership of an early-stage function backed by a profitable and well-funded company.
- Flexible, remote-friendly environment focused on sustainable performance.
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