3 дня назад
Success Account Manager (Spanish Speaker)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Success Account Manager (Spanish Speaker) (Enterprise Customer Success): Supporting enterprise customers with onboarding, business reviews, renewals, account health monitoring, and critical situation management with an accent on customer relationships, data protection technology, and cross-functional coordination. Focus on managing complex incidents, driving active product adoption, and translating technical solutions into business outcomes.
Location: Hybrid, New Cairo, Egypt
Company
provides an AI-powered cyber resilience platform covering data protection, data security, data intelligence, and recovery across workloads and clouds.
What you will do
- Support large enterprise customers enrolled in Enterprise Support and act as their liaison with Technical Support, Software Engineering, Product Management, Field Operations, Sales, and Services.
- Lead customer kick-offs, training, onboarding, business reviews, issue management, renewals, and success planning.
- Monitor account metrics and health, proactively address risks, and conduct quarterly business reviews with sales management.
- Manage critical incidents, regional handovers, follow-up activities, and paths to resolution.
- Build relationships across customer teams and partners while driving active use through the Customer Success methodology.
- Use Gainsight customer journey touchpoints, documentation templates, and process workflows accurately.
Requirements
- Up to 4 years of experience in Support, Customer Success, Account Management, or Relationship Management.
- Professional fluency in Spanish and professional written and verbal English is required.
- Engineering degree or equivalent is desired.
- Strong understanding of data management, backup, recovery, disaster recovery, storage, enterprise applications, databases, hardware platforms, WAN technologies, TCP/IP, and Windows/Unix/Linux environments.
- Experience handling large hardware and software deployments, enterprise customers, customer relationships, project management, and data centre operations.
- Ability to bridge technology and business goals, communicate technical information to business audiences, learn quickly, and work effectively in demanding environments.
Nice to have
- Previous technical support experience with large enterprise customers.
- product knowledge.
- Business administration or project management training.
Culture & Benefits
- Attractive compensation and benefits package.
- Employee stock purchase plan.
- Continuous professional development, product training, career pathing, and certifications.
- Collaborative workplace with employee resource groups and an inclusive company culture.
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