Account Manager

Location: Remote in Mexico; working hours are 10 a.m. - 6 p.m. EST.

Company

hirify.global provides technology, services, and collective commerce power to independent pizzerias.

What you will do

• Oversee a team of key account managers supporting critical restaurant partners.
• Manage a portfolio of key accounts and handle escalations, cancellations, and customer complaints.
• Provide timely, proactive, and solutions-oriented support focused on partner success.
• Partner cross-functionally to apply the shop success checklist across key accounts.
• Mentor team members, share best practices, lead projects, and provide guidance.

Requirements

• 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment.
• Experience managing complex, high-value accounts with a focus on retention and growth.
• Ability to handle complaints, escalations, and high-risk situations calmly and clearly.
• Strong analytical, interpersonal, communication, and negotiation skills.
• Proficiency in Salesforce, Slack, Excel, and other account management tools.
• Must be available to work remotely from Mexico during 10 a.m. - 6 p.m. EST.

Nice to have

• Experience in the restaurant or hospitality industry.
• Fluency in English and Spanish.
• Proficiency with the hirify.global platform, products, and customer base.

Culture & Benefits

• Premium medical insurance.
• Personalized onboarding training followed by continuous training.
• Career development opportunities and a strong career path in sales.
• Coaching and close partnership with account management team leads and trainers.

Hiring process

• Application review.
• 30-minute video call with a recruiter, followed by calls with account management team leads and the hiring manager.
• The process is expected to take 4-7 days and concludes with an offer.