Assistant Department Head - Tax Reclaim

Location: Kraków, Poland; hybrid model with 3 days per week in the office. Parents of a child up to 4 years old may work 2 days per week in the office.

Company

hirify.global is a global financial services firm providing investor services, capital markets expertise, technology solutions, and specialist client support.

What you will do

• Support the Department Head in leading tax recovery and reclaim operations.
• Oversee client documentation, timely processing, operational controls, regulatory compliance, stamp duty, capital gains, and AEOI reporting.
• Develop reclaim strategies, improve client outcomes, and maintain key subcustodian relationships.
• Build internal and external business relationships and participate in client visits, presentations, and retention activities.
• Monitor operational issues, lead problem resolution, and drive continuous process improvement.
• Recruit, train, manage performance, and support succession planning for department staff.

Requirements

• Bachelor’s degree in Business or a related field, or equivalent professional experience.
• At least 10 years of experience in Fund Services, Custody, or Financial Services.
• At least 5 years of progressive people management and leadership experience.
• Experience managing multiple client relationships and leading transition, transformation, or system implementation projects.
• Strong leadership, decision-making, coordination, problem-solving, and stakeholder management skills.
• Fluent English with excellent written and verbal communication skills.

Culture & Benefits

• Task-based working system with a collaborative and partnership-oriented environment.
• Private medical care and life insurance.
• One Culture Celebration Day and one Community Service Day in addition to standard paid vacation.
• Professional training and qualification support.
• Employee Assistance Program, wellbeing program, and online social fund benefits.
• Social, sport, integration, and onboarding programs.