Team Leader (Workers' Compensation)

Location: Melbourne, Victoria, Australia. The work model prioritizes in-person collaboration while offering flexibility.

Contract: 12-month fixed-term contract, with potential permanent opportunities.

Company

hirify.global’s Insurance Software and BPS business provides insurance platforms and services covering policy administration, claims, billing, analytics, and digital engagement.

What you will do

• Lead and manage a workers’ compensation claims team within Victoria, supporting performance, engagement, and professional development.
• Oversee end-to-end claims processing for the self-insured Woolworths account and provide technical guidance on claim decisions.
• Ensure claims activities comply with workers’ compensation legislation, self-insurance requirements, and organisational policies.
• Support Case Managers with complex stakeholder interactions and maintain respectful, transparent communication with injured workers and employers.
• Identify claims risks, coordinate mitigation strategies, and lead team meetings, training, and continuous improvement initiatives.

Requirements

• Experience leading teams within self-insured workers’ compensation schemes or similar environments.
• Expertise managing workers’ compensation claims under self-insurance frameworks and relevant legislation.
• Strong case management experience, including claims outcomes, cost control, and team member wellbeing.
• Knowledge of medical and paramedical terminology and injury treatment processes.
• Excellent problem-solving, negotiation, decision-making, conflict resolution, and written and verbal communication skills.
• Proficiency with claims management IT systems and relevant applications; a health or related qualification is highly desirable.

Culture & Benefits

• Inclusive, collaborative culture focused on belonging, wellbeing, and corporate citizenship.
• Onboarding and ongoing development resources, including DXC University.
• Flexible leave options, including purchased leave, plus volunteer days.
• Employee Assistance Program supporting employees and their families.
• Novated leasing, discounted health insurance, paid parental leave, and other employee discounts.