Managed IT Manager

Location: United States; compensation applies across offices in Colorado, Illinois, Ohio, and Massachusetts. The role follows a principally in-person Workplace for Your Day model with flexibility determined with the supervisor and team. Applicants must be legally authorized to work in the United States without sponsorship.

Salary: $110,500–$130,000 base salary per year.

Company

hirify.global is an audit, tax, consulting, and wealth management firm with a large professional-services organization and an emphasis on inclusive workplace practices.

What you will do

• Lead and supervise staff consultants, providing guidance on complex technical issues and escalations.
• Serve as the primary contact for assigned clients and manage ongoing client relationships.
• Oversee managed IT service delivery, service quality, and SLA performance.
• Design and implement customized managed service and technology solutions with internal teams and clients.
• Manage client projects from initiation through successful implementation.
• Drive continuous improvement and maintain technical documentation, knowledge bases, and standard operating procedures.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business, Marketing, or a related field.
• Typically 5–10 years of experience in technical support, service desk, account management, or managed IT services.
• Strong knowledge of desktop operating systems, hardware, software applications, networking, and IT domains.
• Leadership, team management, communication, problem-solving, and analytical skills.
• Experience with CRM and account management tools, plus knowledge of IT service management frameworks such as ITIL.
• Ability to lift and transport moderately heavy computer equipment; occasional local and domestic travel is required.

Nice to have

• Technical or project certifications such as PMP, CompTIA Project+, CCNA, MCSE, AWS, or CompTIA Security+.
• Bilingual Japanese and English or Chinese and English candidates may qualify for an exception to the standard sponsorship requirement.

Culture & Benefits

• Principally in-person work model with flexibility and balance coordinated with the supervisor and team.
• Health, dental, vision, disability, and life insurance for eligible staff.
• Flexible Time Off, designated holidays, and a 401(k) plan.
• Flexible benefits plans, business travel expense reimbursement, lodging and meal reimbursement, and a pension plan for eligible administrative and paraprofessional staff.
• Discretionary bonus opportunities and selected benefits for eligible contingent staff.