Journeyman Computer User Support Specialist (eVIP)

Location: Miami, Florida, United States; 100% on-site support required

Salary: $61,850–$75,000 annually

Company

hirify.global delivers IT services and technology solutions that help government agencies operate and serve citizens.

What you will do

• Provide rapid-response, dedicated IT support to a U.S. Coast Guard Admiral and executive staff.
• Diagnose and resolve hardware, software, connectivity, workstation, laptop, printer, and peripheral issues.
• Configure and troubleshoot enterprise mobility devices, including iPhones and iPads.
• Install, maintain, and support Microsoft 365 applications, Adobe Acrobat, and web mail environments.
• Administer user accounts, permissions, and group memberships through Active Directory Users and Computers.
• Deploy end-user workstations, provide remote technical support, and manage incidents and requests through enterprise ticketing platforms.

Requirements

• High school education with 6–9 years of experience or equivalent experience.
• Current DoD 8570 IAT Level I certification, such as A+ CE, Network+ CE, CCNA-Security, or SSCP.
• Active Secret Clearance required.
• Strong Windows, hardware, printing, connectivity, remote desktop, Active Directory, Microsoft 365, Adobe Acrobat, VPN, and MANTA experience.
• Ability to prioritize high-volume queues, handle escalated tickets, meet strict SLA targets, and work autonomously.
• Excellent verbal and written communication skills for supporting non-technical executive users.

Nice to have

• Experience supporting U.S. Coast Guard or DoD enterprise service desk environments.
• Advanced ServiceNow or equivalent ITSM experience.
• White-glove executive IT support experience in military or government offices.

Culture & Benefits

• Collaborative work environment focused on government IT transformation.
• Employee Assistance Program and corporate discounts.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance for full-time employees.
• Referral bonus, internal mobility program, pet insurance, and flexible work environment.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera must be on and a valid photo ID must be presented.
• Enhanced biometrics ID verification and background screening, including criminal history, education, and employment verification.