обновлено 12 дней назад
Senior User Support Specialist (Windows/Active Directory)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior User Support Specialist (Windows/Active Directory): Setting up and operating end-user support programs, training users on enterprise and litigation-support applications, and providing Tier I–II assistance with an accent on Windows administration, Active Directory, Microsoft 365, and courtroom technology. Focus on troubleshooting persistent hardware and software issues, maintaining secure federal IT environments, deploying software through MECM, and supporting live courtroom proceedings.
Location: Chattanooga, TN, United States; on-site
Company
delivers technology and professional services that support government organizations and federal projects.
What you will do
- Set up and operate end-user support programs for major applications and projects.
- Develop, schedule, and deliver user training for databases, office automation, litigation-support applications, and related tools.
- Provide help desk, Tier I, and Tier II support for hardware, software, peripherals, and user access issues.
- Install, configure, maintain, and troubleshoot Windows, Microsoft 365, Active Directory, DNS/DHCP, Group Policy, and Windows Server environments.
- Perform patch management, vulnerability remediation, software deployment through MECM, asset inventory, and configuration documentation.
- Support trial preparation and courtroom proceedings, including electronic exhibits, audio/video formatting, and courtroom hardware and software troubleshooting.
Requirements
- At least 2 years of experience teaching or training users on computer applications.
- At least 1 year of experience with the specific applications being supported.
- Hands-on familiarity with networks, telecommunications, operating systems, and enterprise support environments.
- Expert user of government word-processing, spreadsheet, and email systems.
- Excellent oral and written communication skills.
- An undergraduate degree is strongly preferred; supervisory experience is helpful.
Nice to have
- Experience with database, imaging, or automated litigation-support applications.
- Experience with Department of Justice office automation environments.
- Supervisory experience with help desk or user-support teams.
Culture & Benefits
- Health, dental, and vision insurance.
- Life insurance and 401(k).
- Flexible spending accounts for health, dependent care, and commuting.
- Paid time off and state and federal holiday observance.
- Professional growth through learning opportunities.
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