Senior User Support Specialist (Windows/M365)

TL;DR

Senior User Support Specialist (Windows/M365): Setting up and operating an end-user support program for major government applications with an accent on technical training, system administration, and Tier I/II support. Focus on managing Active Directory, Windows Server environments, and providing specialized technical assistance for courtroom proceedings.

Location: On-site in Chattanooga, TN

Company

hirify.global is a government contracting firm that optimizes technical and human resources to deliver customized solutions for government bureaucracy.

What you will do

• Establish and operate end-user support and training programs for complex applications and office automation tools.
• Provide Tier I and Tier II technical support for hardware, software, and peripherals.
• Administer Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy.
• Manage patch deployment, vulnerability remediation, and software packaging via MECM.
• Support courtroom proceedings by configuring trial hardware and creating electronic exhibits.
• Develop training course outlines and conduct sessions for attorneys, paralegals, and government staff.

Requirements

• At least 2 years of experience training users on computer applications.
• At least 1 year of experience with supported applications.
• Proficiency with network, telecommunications, and Windows operating system environments.
• Must be based in or be able to work on-site in Chattanooga, TN.
• Excellent oral and written communication skills.
• Undergraduate degree strongly preferred.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• Life insurance and 401k retirement plan.
• Flexible Spending Accounts for health, dependent care, and commuting.
• Paid Time Off and observance of state and federal holidays.
• Environment focused on professional growth and government innovation.