Technical Engagement Network (TEN) Lab Manager (IT Support)

TL;DR

Technical Engagement Network (TEN) Lab Manager (IT Support): Managing IT support operations and lab infrastructure for a U.S. Government customer with an accent on incident response, user provisioning, and system maintenance. Focus on troubleshooting technical challenges, managing assets, and ensuring business continuity within a secure environment.

Location: Must be based in Arlington, VA (Onsite)

Salary: $77,000–$163,000

Company

hirify.global provides advanced cyber, data operations, and systems integration services for intelligence and defense markets.

What you will do

• Serve as the first-level Help Desk for lab systems and user accounts.
• Manage equipment provisioning, user setup, and inventory database maintenance.
• Troubleshoot and triage technical issues for end users, including VPN and virtual desktop environments.
• Perform systems administration tasks such as patching, updating, and network infrastructure maintenance.
• Maintain SAN NetApp data storage capabilities using shell and NetApp ONTAP.
• Develop and document standard operating procedures (SOPs) and policies for lab operations.

Requirements

• U.S. Citizenship required
• Active DoD Secret clearance (TS/SCI preferred)
• Ability to obtain DHS Suitability
• 5+ years of relevant experience, including 3+ years in IT Helpdesk support.
• 3+ years of experience with MacOS and iOS.
• BS degree in a technical field or 7+ years of relevant experience.

Nice to have

• Experience with virtualization automation and optimization.
• Experience with Citrix or VMWare.
• Security+ certification.

Culture & Benefits

• Comprehensive medical, vision, and dental insurance coverage.
• 401k retirement plan.
• Paid Time Off (PTO) and paid holidays.
• Opportunity to work on critical national security missions.