Service Desk Technician

Location: Chevy Chase, Maryland, United States; on-site

Salary: $70,000–$77,000 per year

Company

hirify.global is a nationwide full-service bank and commercial lender providing personal banking services and financing solutions for middle-market businesses and investors.

What you will do

• Provide timely help desk and technical support to bank staff.
• Manage support tickets and provide desktop and application software assistance.
• Administer Microsoft cloud and on-premises systems, including Active Directory, Office 365, Azure, and mobile device management.
• Perform daily systems checks, patch management, systems imaging, and desktop inventory tracking.
• Support employee onboarding and offboarding, audio/video conferencing, and on-call operations.
• Assist with the design, implementation, and integration of technology, infrastructure, software, networking, and business systems.

Requirements

• High school diploma required; a bachelor's degree in information technology is preferred.
• At least two years of experience in help desk or customer service roles.
• Proficiency with Microsoft Office tools, including Outlook, Word, PowerPoint, and Excel.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organization, attention to detail, problem-solving, and time-management skills.
• Ability to work in an office setting on-site in Chevy Chase, Maryland.

Nice to have

• A+, MCP, or Network+ networking certifications.
• Bachelor's degree in an information technology field.

Culture & Benefits

• Collaborative, inclusive, flexible, and fast-paced work environment.
• Comprehensive health, dental, and vision plans.
• Four weeks of paid time off.
• 401(k) plan with company match.
• Metro SmartTrip benefit of $50 per month and sustainability-related incentives.