Service Desk Technician (Fintech)

TL;DR

Service Desk Technician (IT Infrastructure): Providing technical support to bank staff with an accent on Microsoft systems administration and hardware management. Focus on administering Active Directory, Azure, and Office365, as well as managing systems imaging and inventory.

Location: On-site in Chevy Chase, MD

Salary: $70,000 – $78,000

Company

hirify.global is a nationwide full-service bank and commercial lender focused on providing innovative personal banking and financing solutions for a brighter future.

What you will do

• Administer Microsoft systems, including Active Directory, Office365, Azure, and Mobile MDM.
• Provide help desk support and handle ticket management for bank staff.
• Lead daily systems checklists and maintain systems imaging.
• Manage the end-to-end process for new hire onboarding and staff departures.
• Track desktop-related inventory and provide support for audio/video conferencing.

Requirements

• Minimum of 2 years of experience in a Help Desk or Customer Service role.
• Must be based in or able to work on-site in Chevy Chase, MD.
• High School Diploma required.
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel).
• Strong organizational skills and excellent verbal/written communication.

Nice to have

• Bachelor's Degree in an Information Technology field.
• Networking certifications such as A+, MCP, or Network+.

Culture & Benefits

• Comprehensive health, dental, and vision plans.
• 4 weeks of PTO and 401k with company match.
• Metro SmartTrip benefits ($50/mo).
• Incentives for sustainable transport, including solar panels, electric vehicles, and biking.
• Culture of collaboration, inclusion, and recognition.