Customer Support Technician

Location: On-site in Colorado Springs, Colorado, United States

Salary: $50,000 per year

Company

hirify.global provides technology integration and support for national security and critical civilian missions.

What you will do

• Provide customer support for platform, network, hardware, and system issues.
• Troubleshoot issues reported by field personnel and provide basic corrective steps.
• Create and maintain detailed trouble tickets, including issue history, affected units, locations, and user information.
• Monitor network capabilities, system performance, local hardware, and equipment using available diagnostic tools.
• Maintain daily electronic data logs and perform routine system checks.
• Escalate unresolved issues to higher-tier support and notify management.

Requirements

• Interim Secret or Top Secret clearance is required before starting.
• At least 2 years of experience in a helpdesk environment or network operations center.
• Basic understanding of Windows and Microsoft Office products, including Word, Excel, and PowerPoint.
• Ability to follow standard operating procedures and site-specific policies.
• Flexibility to work any of three available shifts and major holidays.
• Ability to support customer contacts through NIPR/SIPR email, voice, chat, and system messaging.

Nice to have

• IAT-I certification or higher.
• BS or BA degree.

Culture & Benefits

• Regular employment in a normal office environment.
• Culture centered on being happy, helpful, honest, humble, hungry, and driven.
• Work supports national security and critical civilian missions.