Client Success Manager II (Healthcare)

Location: Remote, limited to candidates in the New York Metro area: New York, New Jersey, or Connecticut

Salary: $100,000–$150,000 per year, plus eligibility for an annual incentive.

Company

hirify.global provides advanced primary care through onsite, nearsite, network, and virtual health centers, serving employer and union plan sponsors.

What you will do

• Independently manage a complex book of business for one large client with advanced performance guarantees.
• Build strategic client and broker relationships, advise on healthcare solutions, and resolve escalated issues.
• Analyze, interpret, and report population health, clinic operations, clinical, savings, risk, and performance-guarantee data.
• Plan and launch new health center implementations with Sales, Operations, Clinical leadership, and implementation teams.
• Lead competitive renewal bids, manage contractual requirements, negotiate renewal terms, and identify revenue growth opportunities.
• Coordinate client engagement plans, eligibility files, invoicing, incentive documentation, Salesforce reporting, and client communications.

Requirements

• Bachelor’s degree in Business or Healthcare Administration.
• 7–10 years of experience in healthcare, health insurance, brokerage or consulting, or direct HR and benefits.
• Experience with client relationship management, account portfolio planning, prioritization, and project management.
• Strong oral and written communication, presentation, relationship-building, follow-up, and cross-functional influencing skills.
• Proficiency with Microsoft Office, Tableau, and CRM products; Salesforce experience is preferred.
• Willingness to travel up to 50% and work remotely from the New York Metro area.

Nice to have

• Salesforce experience.
• Experience developing and delivering presentations.
• Deep knowledge of healthcare markets, population health, and related services.

Culture & Benefits

• Inclusive, high-trust work environment recognized through Great Place to Work certification.
• Opportunity to contribute to clinical outcomes, member engagement, and healthcare cost savings.
• Annual incentive eligibility.