Account Manager (Healthcare)

Location: Hybrid in New York City or San Francisco, with three days per week in the office

Base salary: $150,000–$160,000 per year, plus uncapped variable compensation, equity, and benefits.

Company

hirify.global Health builds healthcare products for health system partners and is backed by General Catalyst, Conviction, and Y Combinator.

What you will do

• Build executive and operational relationships across health system accounts to drive trust, retention, and customer advocacy.
• Own post-go-live relationships across clinical, pharmacy, operational, IT, and executive stakeholders.
• Drive adoption by defining, tracking, and communicating outcomes related to quality, efficiency, patient experience, and ROI.
• Identify and mitigate change-management, resourcing, and workflow-alignment risks while owning renewals.
• Advance upsell and cross-sell opportunities based on customer needs and demonstrated outcomes.
• Partner with Product, Design, Engineering, and Sales, and translate customer feedback into product priorities and roadmap input.

Requirements

• 5+ years of experience in Account Management, Customer Success, or a similar post-sale role.
• Experience supporting health systems, hospitals, or enterprise healthcare customers.
• Proven success driving renewals and expansion in complex, regulated environments.
• Strong executive presence and excellent cross-functional communication skills.
• Ability to work from New York City or San Francisco and attend the office three days per week.

Nice to have

• Experience with healthcare IT, AI/ML platforms, or clinical workflow tools.
• Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs.
• Experience managing multiple stakeholder personas and long sales or adoption cycles.

Culture & Benefits

• High-impact role on a small, fast-growing, mission-driven team.
• Competitive pay, performance-based incentives, and meaningful equity.
• Comprehensive health, dental, and vision benefits.
• Paid parental leave and unlimited PTO.
• Collaborative, ownership-driven environment with a strong focus on quality, rigor, and adaptability.