Senior Client Success Manager (AI)

Location: New York, New York, United States; office attendance required four days per week

Salary: $125,000–$150,000 per year

Company

hirify.global provides an AI-driven technology platform for commercial real estate, including leasing, market intelligence, activation, and data workflow products.

What you will do

• Build trusted-advisor relationships with executive sponsors, asset managers, and senior decision-makers at enterprise commercial real estate firms.
• Drive strategic product adoption, identify workflow gaps, and help clients realize measurable value and return on investment.
• Partner with Sales and senior leadership on Executive Business Reviews, retention strategies, expansion, and upsell opportunities.
• Coordinate initiatives with Sales, Implementation, Marketing, Product, and Engineering teams.
• Represent customer needs internally and provide product feedback to Product and Engineering.
• Use predictive adoption data and AI-enabled tools to identify at-risk accounts and mitigate enterprise retention risk.

Requirements

• 3–5 years of experience in a revenue-generating, client-facing, or enterprise SaaS role.
• Strong fluency or experience in the Commercial Real Estate industry.
• Strategic advisory, analytical thinking, and advanced communication skills.
• Experience navigating high-pressure conversations with C-suite stakeholders.
• Technology fluency and readiness to use AI tools and systems.
• Ability to work from the New York office four days per week.

Culture & Benefits

• Executive coaching, training, and career development programs.
• Health, dental, and vision benefits, pre-tax commuter benefits, and a 401(k) plan.
• Education stipend and flexible PTO policy.
• Generous family leave and work-life balance support.
• Equity packages and an open floor plan supporting cross-functional collaboration.
• Wellness events, clubs, team lunches, and quarterly happy hours.