Account Manager I (Healthcare SaaS)

Location: Remote within the United States; approximately 25–30% travel to client sites and company events is required.

Company

hirify.global provides software solutions that help rehabilitation therapy professionals and practices improve their operations and outcomes.

What you will do

• Manage a portfolio of healthcare SaaS customers as the primary point of contact.
• Drive customer retention, net revenue retention, and account growth through cross-sell and upsell opportunities.
• Identify churn risks, monitor customer health, and coordinate corrective action plans for escalations.
• Expand adoption of RCM services by partnering with RCM Sales.
• Build relationships with operational, financial, and executive stakeholders.
• Coordinate with Product, Support, and Sales teams while delivering webinars, email campaigns, and product workshops.

Requirements

• BA or BS degree.
• 3+ years of sales and/or account management experience in healthcare SaaS, ideally with physical therapy or physician practices.
• Experience with Salesforce, Gong, Salesloft, Gainsight, or similar CRM and revenue tools.
• Ability to manage relationships across multiple organizational levels and handle escalations under pressure.
• Strong written and verbal communication, presentation, problem-solving, organization, and time-management skills.
• Ability to work remotely within the United States and travel approximately 25–30%.

Culture & Benefits

• Remote work from nearly anywhere in the US.
• Paid time off and volunteering time.
• Health, dental, vision, 401(k), HSA, and other benefits.
• Employee Resource Groups and an emphasis on authenticity, acceptance, health, and wellness.
• Values include accountability, customer service, resourcefulness, and community outreach.