Global Collections Director (Fintech)

Location: San Francisco, CA; hybrid workplace

Company

hirify.global is a global fintech and registered Public Benefit Corporation serving tens of millions of customers across Latin America, Africa, and Asia.

What you will do

• Define and execute the global collections strategy across diverse markets.
• Develop segmentation, implementation, testing, and automation capabilities to improve repayment, cure rates, cost to collect, and customer lifetime value.
• Partner with Marketing, Operations, Credit & Risk, Data Science, Compliance, Product, and Engineering.
• Select and manage external collections partners, setting standards for performance, customer experience, compliance, and quality.
• Ensure collections practices are fair, compliant, locally appropriate, and aligned with hirify.global’s Public Benefit Corporation commitments.

Requirements

• 10+ years of experience in consumer collections, credit operations, loan servicing, or a closely related field, including leadership responsibility for strategy and performance.
• Experience managing high-volume, small-balance consumer credit portfolios across multiple countries or distinct markets.
• Strong analytical and technical judgment, including experience with data, segmentation, automation, and experimentation.
• Experience leading cross-functional initiatives and managing external collections partners.
• Ability to maintain strong compliance and customer-experience standards.

Nice to have

• Experience in fintech, digital lending, device financing, or emerging markets.
• Proficiency in Spanish or Portuguese.

Culture & Benefits

• Full-time role with a hybrid workplace.
• Work on customer repayment and financial access across emerging markets.
• Balance customer benefit with for-profit business scale.