Key Lead, London (Retail)

Location: London, UK; onsite store role

Salary: £15.25–£16.25 per hour

Company

hirify.global is a people-powered beauty brand creating online and offline customer experiences and building a lifestyle brand through trusted emotional connections.

What you will do

• Support the store leadership team across front-of-house and back-of-house operations.
• Lead and support an inclusive, collaborative employee experience aligned with hirify.global’s values.
• Coordinate daily coverage, meal breaks, rest periods, zone charts, and shift huddles.
• Model and coach customer experience principles while supporting customer accommodations, returns, exchanges, and guest recovery.
• Maintain operational standards including visual merchandising, store cleanliness, and safety processes.
• Support opening and closing duties, vendor requests, business KPI communication, and local community partnerships.

Requirements

• 2+ years of supervisory experience in a fast-paced retail, customer service, or hospitality environment.
• Experience supporting a people-first, welcoming, and inclusive employee culture.
• Strong ability to communicate clearly, consistently, and in a structured manner.
• Ability to motivate teams, maintain engagement, and support employee morale.
• Passion for creating detailed and exceptional customer and employee experiences.
• Availability to work evenings, weekends, holidays, and a flexible schedule.

Nice to have

• Experience executing customer service improvements and operational efficiencies.

Culture & Benefits

• People-first culture centered on authenticity, integrity, inclusion, equity, and empathy.
• Commitment to a workplace free from discrimination, harassment, bullying, and intimidation.
• Recognition initiatives that support collaboration, camaraderie, and team engagement.
• Full-time positions are eligible for a competitive compensation and benefits package.
• Part-time positions are also eligible for competitive compensation and benefits.
• Future pay progression may be available based on continued strong performance.