Project Management Office Support (SaaS)

Location: Flexible hybrid working from Helsinki, London, or Atlanta

Company

hirify.global develops supply chain and retail planning software for retailers and consumer brands, with more than 2,000 employees across 15+ countries.

What you will do

• Set up, configure, and maintain customer projects, organizations, user access, SLAs, and automation rules in Jira.
• Create and administer OpenAir projects, including resource assignments, project hierarchies, and hour transfers.
• Keep Smartsheet, Jira, OpenAir, customer databases, and BI reporting synchronized throughout the project lifecycle.
• Support project kick-off, closure, go-live handover, partner access, ticket routing, and hybrid implementation/support transitions.
• Respond to global PMO requests, triage tooling issues, and guide stakeholders to the correct processes and escalation paths.
• Identify automation opportunities, maintain documentation, and contribute to the PMO automation roadmap.

Requirements

• 2+ years of experience in systems administration, PMO support, project coordination, or operations.
• Strong Jira proficiency, including project configuration, service desks, automation rules, and user or organization management.
• Ability to maintain data integrity across multiple systems and handle high-volume, process-driven work with strong attention to detail.
• Clear professional written communication in English is required.
• Responsive service mindset, adaptability, and the ability to learn systems and processes quickly.

Nice to have

• Experience with OpenAir or similar PSA and time-tracking platforms.
• Experience with Claude, ChatGPT, or similar AI tools.
• Familiarity with Smartsheet, Jira Service Management, advanced workflows, or Jira automation.
• Experience in a global SaaS or professional services environment.
• Process mapping experience and the ability to identify repetitive workflows suitable for automation.

Culture & Benefits

• High-impact position within a global delivery organization.
• Collaborative international environment focused on operational excellence.
• Active investment in automation and tooling modernization.
• Competitive compensation, benefits, and professional development opportunities.
• Commitment to diversity, equity, inclusion, and equal employment opportunity.