Customer Success Manager (Automotive)

Location: Field-based position; must reside near a major airport in Boston, MA, USA. Travel up to 75% of the time.

Salary: $80,000 annually, with potential annual performance bonus, benefits, and other incentive compensation.

Company

hirify.global provides cloud-based SaaS software, support, and data insights that help automotive dealerships and OEMs manage end-to-end vehicle sales and service operations.

What you will do

• Advise dealership clients on CDK solutions, product utilization, and strategies for achieving business value.
• Build trusted relationships with dealership management and serve as a subject-matter advisor on CDK products.
• Assess account risks, develop mitigation plans, and implement strategies to retain at-risk clients.
• Prepare client-specific reports and presentations and identify training needs for dealership staff.
• Partner with Sales to identify and nurture expansion opportunities and support CDK business growth.
• Document client engagements in Totango and collaborate with Senior Customer Success Managers.

Requirements

• At least 4 years of experience in client services, marketing, sales, B2B or outside sales, or account management.
• Experience working across dealership management levels, with knowledge of dealership operations, workflows, or software training.
• Knowledge of CDK applications and familiarity with the automotive industry.
• Experience with Salesforce; experience with a CX platform is beneficial.
• Strong written and verbal communication, empathy in high-stress interactions, time management, and ability to work with limited supervision.
• High school diploma, valid driver’s license and travel documents where applicable, and legal authorization to work in the United States without current or future employment-based visa sponsorship.

Nice to have

• Three or more years of automotive experience.
• Familiarity with CDK’s organizational structure, solutions, implementation, and service models.
• SaaS experience, BA/BS degree, and additional automotive dealership knowledge.

Culture & Benefits

• Values include curiosity, ownership, openness, and creating possibilities.
• Medical, dental, and vision benefits.
• Paid time off and a 401(k) matching program.
• Tuition reimbursement.
• Inclusive workplace focused on diversity, collaboration, and meaningful connections with customers and communities.