Customer Success Manager (Automotive SaaS)

Location: Hybrid or remote within the United States, with occasional travel requirements. Legal authorization to work in the United States without employer sponsorship is required.

Annual base salary: $80,000–$88,000. On-target earnings, including base salary and variable compensation, are up to $118,000.

Company

hirify.global by Cox Automotive is a fast-growing automotive technology company developing an AI-powered Customer Data Platform for dealerships and automotive retail.

What you will do

• Build frontline relationships with dealership customers and coordinate with internal and external stakeholders.
• Communicate customer ROI proactively, identify risks, and reduce churn.
• Analyze customer performance data and recommend actions to optimize success.
• Increase product adoption, satisfaction, and overall customer health.
• Collaborate cross-functionally on customer plans and revenue opportunities.
• Understand customer business models and automotive industry needs to provide adaptive insights.

Requirements

• 2+ years of customer success experience in a B2B automotive SaaS company.
• Experience with digital marketing and advertising platforms, including Google Ads, Facebook, Bing, and Google Analytics.
• Current certifications in Google Ads Display, Google Ads Search, Google Analytics GA4, and PMAX, or the ability to obtain them within the first 30 days.
• Strong data analysis, decision-making, process implementation, CRM, problem-solving, and communication skills.
• Legal authorization to work in the United States without current or future employer sponsorship.
• Ability to work from a home office when applicable, perform extensive computer work, and maintain reliable attendance.

Culture & Benefits

• Competitive compensation with medical, dental, vision, disability, life, EAP, and 401(k) company-match benefits.
• 15 vacation days per year initially, 80 hours of sick leave, 12 paid holidays, and paid parental leave.
• Flexible, family-friendly environment supporting work-life balance.
• Fast-paced startup culture with opportunities for learning, growth, and ownership.
• Collaborative, feedback-oriented culture focused on initiative and mutual success.