Customer Success Manager (Automotive SaaS)

Location: Remote or hybrid in the United States; occasional travel is required. Candidates must be legally authorized to work in the United States without employer sponsorship now or in the future.

Annual base salary: $80,000–$88,000 depending on experience and qualifications; on-target earnings up to $118,000 including variable compensation. A higher base salary may be offered to candidates exceeding the listed qualifications.

Company

hirify.global by Cox Automotive is a fast-growing automotive technology company developing an AI-powered Customer Data Platform for dealerships and the transportation industry.

What you will do

• Build frontline relationships with dealership customers and coordinate with internal and external stakeholders.
• Communicate customer ROI proactively, identify risks, and reduce churn.
• Analyze customer performance data and work with customers to optimize outcomes.
• Drive product adoption, customer satisfaction, health, and future lifetime value.
• Collaborate cross-functionally on customer plans and revenue opportunities.
• Understand customer business models and industries to position adaptive insights around business goals.

Requirements

• 2+ years of customer success experience in a B2B automotive SaaS company.
• Current Google Ads and Google Analytics (GA4) certifications, or the ability to obtain them before the start date.
• High competency working with data to drive business focus and decision-making.
• Ability to build and implement follow-up processes.
• Experience working with CRM systems.
• Independent problem-solving skills and adaptability to change.
• Excellent verbal and written communication skills.
• Strong work ethic and high energy levels.
• Ability to sit for extended periods, perform extensive computer work, work from a home office when applicable, and maintain regular reliable attendance and punctuality.

Culture & Benefits

• Flexible, family-friendly environment supporting work-life balance.
• Collaborative global team focused on feedback, initiative, learning, growth, and ownership.
• Opportunity to work with AI technology supporting automotive dealerships and solving customer challenges.
• Medical, dental, vision, disability, life and AD&D, and EAP benefits.
• 15 vacation days, 80 hours of sick leave, 12 paid holidays, paid parental leave, and a 401(k) with company match.