Client Success Manager – Mid Market (Digital Health)

Location: Remote within the United States

Annual salary: $76,608–$139,104 depending on location tier, plus equity and benefits.

Company

hirify.global uses AI-powered, human-centered technology to scale healthcare delivery for musculoskeletal conditions and improve patient outcomes, experiences, and costs.

What you will do

• Own day-to-day relationships and the lifecycle of a portfolio of mid-market employer clients.
• Drive enrollment communications campaigns and adoption of hirify.global’s product suite.
• Use client and program data to build compelling stories, present recommendations, and demonstrate value.
• Drive retention, renewals, client satisfaction, product expansion, and revenue growth.
• Develop client advocates through references, the First Movers program, and Marketing or PR requests.
• Support team excellence by onboarding new colleagues and establishing best practices.

Requirements

• 2+ years of experience in client success, account management, or a related client-facing role.
• Experience managing a book of business across multiple client lifecycle stages.
• Experience building relationships with clients, consultants, health plans, and cross-functional partners.
• Ability to extract insights from reports, tell stories with data, and present recommendations.
• Strong written, verbal, and presentation communication skills.
• Must be based in the United States for this remote role.

Nice to have

• Experience at a high-growth or startup company.
• Familiarity with employee benefits, digital health, or healthcare.
• Data integration experience and advanced Excel skills.
• Experience with Gainsight, Salesforce, or similar client success platforms.

Culture & Benefits

• Medical, dental, and vision coverage for employees and family members.
• Support for gender-affirming care, family and fertility planning, and travel reimbursement when healthcare is unavailable locally.
• Traditional or Roth 401(k) options with a 2% company match.
• Learning and development stipends.
• Values include trusted advising, data-driven decision-making, strong communication, continuous learning, and results-oriented execution.