Customer Success Manager (Illinois)

Location: Remote, but must reside in Illinois, United States. Travel to client sites, conferences, and industry events is required 10–25%, including overnight travel.

Salary: $95,000–$115,000 per year, plus variable compensation.

Company

hirify.global provides a SaaS technology platform connecting patients, personal care providers, managed care organizations, and states in the home and community-based care ecosystem.

What you will do

• Manage designated client relationships from implementation through live operations as the primary day-to-day contact.
• Drive client retention, satisfaction, adoption, and growth by advising on best practices and identifying customer needs.
• Coordinate issue escalations and resolution with product and other internal teams.
• Track customer health, support metrics, turnaround times, ticket backlogs, and other KPIs through weekly reporting and quarterly reviews.
• Deliver tailored product demonstrations and collaborate with sales to identify expansion opportunities.
• Represent the company at client sites, conferences, and industry events while building trusted advisor relationships.

Requirements

• Must reside in Illinois and be available for 10–25% travel, including overnight travel.
• Bachelor’s degree and 3+ years of client service experience.
• Strong client relationship management, communication, presentation, negotiation, and conflict-resolution skills.
• Experience managing multiple high-priority tasks in a dynamic environment, with strong organization and problem-solving abilities.
• Proficiency in Salesforce and Microsoft Office Suite.
• Understanding of the healthcare industry; home-based care experience is preferred.

Nice to have

• Experience in healthcare, homecare, SaaS platforms, operational software, or partner ecosystems.

Culture & Benefits

• Remote work arrangement for an Illinois-based employee.
• Health plans and paid time off.
• Company-paid holidays.
• 401(k) retirement program with a company-elected match.
• Additional company-sponsored benefits and programs.