Client Success Operations Manager

Location: Remote (US only)

Compensation: $76,608 – $139,104 (based on location tier) + Equity

hirify.global is a digital healthcare platform using AI-powered, human-centered care to address musculoskeletal (MSK) conditions for over 20 million people.

What you will do

• Serve as a strategic force multiplier for Client Executives to retain and grow complex enterprise accounts.
• Orchestrate cross-functional partners across Legal, Sales, Marketing, Clinical, and Product teams.
• Lead key workstreams for high-stakes initiatives such as renewals, product launches, and competitive responses.
• Transform client data and feedback into clear, actionable narratives for senior stakeholders.
• Create and refine playbooks, templates, and checklists to improve team efficiency and scalability.

Requirements

• Must be based in the United States
• 2+ years of experience in client success, account management, or strategic operations supporting B2B/enterprise clients.
• Proven track record of coordinating cross-functional work and managing multiple concurrent projects.
• Strong ability to drive alignment and accountability without formal authority.
• Experience identifying operational bottlenecks and designing scalable solutions.
• Comfortable working with data and translating complex inputs into client-ready materials.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage with gender-affirming care and family planning support.
• 401k retirement plan with 2% company match.
• Modern life stipends for learning, development, and personal support.
• Discounted company stock via ESPP.
• Inclusive work environment with a focus on professional growth and work-life balance.