Client Success Manager (Small-Market)

Location: Remote, with occasional travel to the New York City headquarters and up to 20% travel for client-facing sessions.

Salary: $80,000–$107,000 per year, plus commission eligibility, equity incentive, and benefits.

Company

hirify.global uses proprietary clinical metrics, patient data, incentives, and AI to help employers improve healthcare quality and reduce costs.

What you will do

• Own day-to-day relationships with 50–75 small-market client and broker accounts of 250 lives or fewer.
• Execute client success workflows, monitor account health, and proactively address risks.
• Track client success KPIs and turn insights into engagement and retention action plans.
• Manage multiple concurrent client projects, timelines, priorities, and deliverables.
• Collaborate with Strategic Account Management, Sales, and Concierge teams to resolve issues and meet client goals.
• Lead client meetings, communications, reports, presentations, and educational sessions.

Requirements

• 3+ years of experience managing a large, high-performing B2B book of business.
• Proven success driving client engagement, satisfaction, retention, and net revenue retention.
• Experience managing executive relationships and complex client and broker stakeholder environments.
• Strong project management, organizational, communication, presentation, and problem-solving skills.
• Data-driven approach to using KPIs and client insights to identify risks, optimize engagement, and demonstrate ROI.
• Healthcare and benefits industry experience is preferred.

Culture & Benefits

• Remote work with occasional travel and in-person client sessions.
• Flexible PTO and Medical, Dental, and Vision plan options.
• 401(k), Teladoc Health, equity incentive eligibility, and commission eligibility.
• Autonomous ownership of ambitious healthcare and AI-related problems.
• Coaching, regular feedback, and opportunities for professional growth.