Client Success Manager (Small-Market)

Location: Remote, with occasional travel to Garner's NYC headquarters and up to 20% travel for client-facing sessions.

Salary: $80,000–$107,000 per year, plus commission eligibility, equity incentives, and benefits.

Company

hirify.global uses clinical data, proprietary metrics, incentives, and AI to help employers and members identify higher-quality healthcare and reduce costs.

What you will do

• Own day-to-day relationships with 50–75 small-market client and broker accounts with up to 250 lives each.
• Manage account health, execute client workflows, and proactively address engagement and retention risks.
• Track client success KPIs and convert insights into action plans that improve engagement, satisfaction, and net revenue retention.
• Develop and deliver engagement plans, reports, presentations, educational sessions, and other client commitments.
• Manage multiple concurrent projects with clear timelines, priorities, and deliverables.
• Partner with Strategic Account Management, Sales, and Concierge teams to resolve issues and meet client goals.

Requirements

• 3+ years of experience managing a large, high-performing B2B book of business.
• Proven results driving client engagement, satisfaction, and net revenue retention; healthcare or benefits experience is preferred.
• Experience managing executive relationships and complex client and broker stakeholder environments.
• Strong project management, organization, data analysis, communication, and presentation skills.
• Ability to identify risks, solve problems independently, manage competing priorities, and execute with attention to detail.
• Comfort with remote work and occasional travel to the NYC headquarters and client sessions.

Nice to have

• Experience in the healthcare and benefits industry.

Culture & Benefits

• Mission-driven work focused on healthcare reform and improving outcomes at scale.
• High ownership, autonomy, accountability, and consistent coaching.
• Flexible PTO and Medical, Dental, and Vision plan options.
• 401(k), Teladoc Health, equity incentives, and commission eligibility.
• Fast-paced environment with a strong focus on feedback, urgency, and professional growth.