Client Success Manager (Small-Market)

TL;DR

Client Success Manager (Small-Market): Own and manage small-market client and broker relationships, ensuring clients realize ongoing value through disciplined execution, account health monitoring, and engagement plans. Focus on translating client success KPIs into action plans that drive engagement and retention while coordinating cross-functionally and leading client-facing communications, with up to 20% travel for in-person sessions.

Location: Remote (occasional travel to HQ)

Salary: $80,000 - $107,000

Company

hirify.global transforms the healthcare economy by partnering with employers to redesign healthcare benefits using data-driven insights.

What you will do

• Manage a high-volume small-market book of business (50–75 accounts) by owning day-to-day client and broker relationships.
• Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks.
• Track and analyze client success KPIs and convert insights into action plans that improve engagement and retention.
• Develop and execute engagement plans aligned to client goals, ensuring timely delivery and ownership of engagement-related KPIs.
• Manage multiple concurrent client projects with clear timelines, priorities, and deliverables.
• Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge (Member Services); lead client meetings and deliver reports, presentations, and educational sessions (up to 20% travel).

Requirements

• 3+ years of experience managing a large, high-performing B2B book of business, with a proven track record of driving engagement, client satisfaction, and NRR (preferably in healthcare and benefits).
• Demonstrated client management expertise, including ownership of executive relationships and day-to-day account management in complex client and broker stakeholder environments.
• Strong project management and organizational skills to manage competing priorities with precision and attention to detail.
• Data-driven mindset using KPIs and client insights to identify risks, optimize engagement, and drive measurable ROI.
• Strong executive presence and communication skills (written and presentations) with a proactive, solutions-oriented approach.
• Proven independent problem-solving and curiosity, including effective cross-functional collaboration.

Culture & Benefits

• Commission-eligible role with eligibility for equity incentive and competitive benefits plans.
• Flexible PTO and Medical/Dental/Vision plan options.
• 401(k) and Teladoc Health included.
• Remote work with occasional travel to HQ.