Technical Account Manager, Post Sales, SME (Cybersecurity)

Location: Remote, based in North Carolina; occasional travel to clients, partners, and trade shows.

Salary: $95,000–$120,000 OTE per year, including base salary and incentive compensation; potential equity grants are not included.

Company

hirify.global provides software-as-a-service solutions for cybersecurity, network security, IT auditing, and policy compliance.

What you will do

• Manage post-sales relationships with small and medium enterprise customers.
• Serve as the primary point of contact and support customer satisfaction.
• Drive quarterly renewals and upsells across the assigned client base.
• Support the deployment of new and upsold security services and conduct regular technical checkups.
• Coordinate with Support, Pre-Sales, and Management to resolve customer inquiries and support technical sales activities.
• Collect customer feedback, details, and use cases for Product Management and the broader organization.

Requirements

• Background in cybersecurity and systems or networking.
• Knowledge of firewall, IPS/IDS, vulnerability management, network scanners, PCI, GRC, policy compliance, and audit tools.
• 2–3 years of experience in the SaaS industry providing network security, IT auditing, and policy compliance solutions.
• Excellent written and verbal communication skills.
• Strong work ethic and a proactive “make it happen” attitude.
• Must be based in North Carolina for this remote position.

Nice to have

• Knowledge of federal regulatory compliance frameworks, including HIPAA, GLBA, SOX, FISMA, and SCAP.
• Knowledge of auditing frameworks, including CIS, NIST, CobiT, ISO 27001, ITIL, and NERC-CIP.

Culture & Benefits

• Full-time employment with a comprehensive and competitive benefits package.
• Remote work with most customer interaction conducted by phone.
• Occasional travel to customers, partners, and trade shows.
• Compensation includes base salary and incentive compensation, with potential equity grants available separately.