Account Manager (Cybersecurity)

Location: New York City, United States; hybrid work with three days per week in the office

Salary: $110,000–$140,000 annual base pay plus commission; annual bonus target subject to plan terms.

Company

hirify.global is a cybersecurity SaaS company providing real-time bot and agent trust management, AI-powered traffic analysis, and protection against fraud and automated attacks for enterprise customers.

What you will do

• Manage a portfolio of US customer accounts and help customers achieve their objectives with the hirify.global solution.
• Act as a trusted advisor throughout the customer journey and improve customer experience, adoption, and business value.
• Own contract renewal negotiations and work toward securing timely signatures and full retention.
• Identify and execute upsell and cross-sell opportunities for additional products and services.
• Assess adoption maturity and blockers with Technical Account Managers, then provide best practices and mitigation plans.
• Build referenceable customers, customer stories, peer reviews, and hirify.global ambassadors.

Requirements

• 5–7 years of experience in business-oriented, client-facing roles such as Account Management or Customer Success.
• Mandatory previous experience in a B2B SaaS environment.
• Proven experience handling complex negotiations and achieving gross retention and net retention targets.
• Experience working with technical or corporate IT stakeholders.
• Bachelor’s degree or equivalent experience.
• Native-like proficiency in English is mandatory.

Culture & Benefits

• Hybrid work setup with access to the Soho, New York City office.
• $50 monthly allowance for employees coming to the office regularly and a $500 home office stipend.
• Medical, dental, and vision insurance, plus 401(k) eligibility with matching.
• 20 paid time-off days, 5 sick days, 2 floating holidays, and 12 national holidays.
• Professional development through an internal learning and development platform and additional training support.
• Company offsites, events, team-building activities, parent-care packages, and a $100 annual sports allowance.

Hiring process

• Interview with a Talent Acquisition Manager.
• Interview with the Director of Account Management, followed by a leadership interview.
• Take-home case study, presentation, and feedback session with the VP or Head of Sales and hiring manager.
• Final meetings with a leadership team member and the CEO.