Senior Account Manager (Cybersecurity)

Location: Fully remote at OneNet Global

Salary: $77,000–$85,000 annually; OTE: $100,000–$115,000

Company

hirify.global is a national IT services platform supporting growth, innovation, and long-term value creation for IT services companies.

What you will do

• Manage a portfolio of Tier 1 and Tier 2 accounts as the primary client contact.
• Develop account plans that support retention, renewals, upsell, and cross-sell growth.
• Partner with the vCIO/TAM to prepare and deliver quarterly business reviews for strategic accounts.
• Monitor account health, support volume, contract dates, and relationship signals.
• Lead renewal conversations, negotiate contract expansions, and coordinate larger opportunities with Sales and the vCIO.
• Escalate technical issues, maintain CRM records, represent client feedback internally, and mentor Account Managers.

Requirements

• 3–5 or more years of experience in account management, customer success, B2B sales, or a related technology services role.
• Experience with managed IT services, cloud solutions, cybersecurity, or technology services is strongly preferred.
• Demonstrated success meeting retention and upsell targets, with specific results available to discuss.
• Ability to lead conversations with business owners, operations leaders, and C-suite contacts.
• Working knowledge of managed IT infrastructure, cloud services, or cybersecurity solutions.
• CRM proficiency is required, including HubSpot, Salesforce, ConnectWise, or similar platforms.

Nice to have

• Experience with PSA tools such as ConnectWise or Autotask.

Culture & Benefits

• Fully remote work arrangement.
• Opportunity to help build a newly established Client Success department from the ground up.
• Role based in the Professional Services department.
• Competitive base salary with on-target earnings up to $115,000 annually.