Account Manager, SMB (SaaS)

Location: Remote

Compensation: OTE up to $155,000 annually, combining base salary and commission

Company

Technology platform powering dispensary operations and consumer access to cannabis, serving thousands of dispensaries across more than 40 markets in the United States and Canada.

What you will do

• Manage a defined portfolio of customer accounts and drive satisfaction, retention, and revenue growth.
• Identify and execute upselling and cross-selling opportunities while ensuring solutions meet customer needs and support profitability.
• Develop account expansion strategies through proactive product recommendations and deeper customer relationships.
• Build long-term relationships with key stakeholders and collaborate with Customer Success and internal teams.
• Drive initiatives that increase product adoption, retention, and expansion across accounts.
• Use data and customer insights to identify churn risks and take proactive measures to prevent losses.

Requirements

• 5+ years of experience in account management, sales, or a related customer-facing role, preferably in SaaS or technology.
• Proven success with revenue growth through upselling, cross-selling, and contract renewals.
• Strong relationship-building, communication, analytical, business acumen, organizational, and time-management skills.
• Ability to manage multiple priorities, collaborate across teams, and operate effectively in an ambiguous and dynamic environment.
• Familiarity with CRM tools such as Salesforce and other sales enablement platforms.
• Ability to present solutions clearly to technical and non-technical customers.

Nice to have

• Experience in a fast-paced, growth-oriented environment.

Culture & Benefits

• Remote work environment focused on mutual respect, diversity, and inclusion.
• Medical, dental, and vision benefits.
• Stock options for employees.
• Technology allowance covering hardware, software, and reading materials.
• Flexible vacation and sick days.