Client Service Representative (Spanish Speaker)

Location: On-site full-time in Brampton, Ontario, across the Brampton-Bovaird and Conestoga banking centres; flexibility to work at multiple nearby centres, including evenings and weekends.

Company

hirify.global is a relationship-oriented bank providing personal and business banking services.

What you will do

• Support clients with day-to-day banking needs, accounts, and financial products.
• Answer questions, assist with transactions, and resolve client issues.
• Connect clients with the appropriate hirify.global team members to support their financial goals.
• Introduce clients to mobile banking applications and help them manage their banking needs digitally.
• Deliver a meaningful client experience in a fast-paced banking centre environment.

Requirements

• Spanish-speaking ability is required.
• Strong client service, interpersonal communication, empathy, and problem-solving skills.
• Digital literacy and the ability to explain mobile banking applications.
• Ability to work the required banking centre schedule, including evenings and weekends.
• Legally eligible to work in Canada at the specified location; a valid work or study permit may be required.

Culture & Benefits

• Part-time regular employment with 15 weekly hours.
• Competitive salary, incentive pay, banking benefits, and a benefits program subject to plan terms.
• Defined benefit pension plan and employee share purchase plan subject to eligibility and plan terms.
• Vacation offering, wellbeing support, and a social recognition program.
• Paid Purpose Day for personal growth and development.
• Inclusive and accessible workplace with accommodation support available during the hiring process.

Hiring process

• May include an attribute-based assessment and skills tests.
• Artificial intelligence tools may be used during recruitment.