Implementation Analyst (Fintech)

Location: London, United Kingdom; in-office 4 days per week

Benefits allowance: £1,000 per year

Company

hirify.global is a regulated payments automation platform that supports money movement, payment collection, payroll, supplier payments, spend management, and reconciliation workflows.

What you will do

• Own technical setup and support the delivery of customer onboarding projects through go-live.
• Provide technical support during onboarding and early go-live, including second-line support for integration and card enquiries.
• Configure hirify.global products, services, integrations, customer access, credentials, permissions, and readiness checks across sandbox and production environments.
• Work with partners such as Visa and Thredd on integrations, troubleshooting, and go-live readiness.
• Use Postman to diagnose straightforward API and implementation issues, and manage tickets in Freshdesk according to SLAs.
• Maintain Salesforce records, coordinate dependencies across Product, Compliance, Finance, and partner teams, and complete compliant handovers to Support or Account Management.

Requirements

• Experience in implementation, operations, or technical support within a fintech or regulated environment.
• Working knowledge of APIs and system integrations, with hands-on troubleshooting experience.
• Ability to deliver standard tasks independently within established processes and governance controls.
• Ability to solve straightforward problems using standard procedures and clear escalation paths.
• Strong organisational skills and ability to manage multiple priorities while meeting SLAs.
• Clear and professional communication with internal teams and external customers.

Nice to have

• Experience with Postman, Salesforce, or Freshdesk.
• Exposure to payment products such as Cards, Direct Debits, or Faster Payments.
• Experience in a scale-up or fast-paced delivery environment.
• Interest in using automation and AI to improve delivery quality and efficiency.

Culture & Benefits

• Company Share Option Plan and annual discretionary bonus.
• £1,000 flexible benefits allowance, including private medical insurance, gym membership, and dental care.
• 33 days of annual leave including bank holidays, plus a birthday day off.
• Wellbeing app with access to therapy, coaching, counselling, management training, and mindfulness sessions.
• Two-day ModStart onboarding programme and ongoing learning opportunities.
• Company-wide events and bike-to-work or e-bike scheme.