Director, Customer Training (Robotics)

Location: On-site in Austin, Texas, United States, with travel to customer sites, company locations, and training events as needed.

Company

hirify.global builds robotic systems for constructing buildings, including the Titan multi-story robotic construction platform.

What you will do

• Define the strategy, customer experience, operating model, success metrics, and KPIs for the customer training program.
• Own learning pathways, curriculum, content strategy, and the supporting knowledge base across hardware, software, materials, design, and operations.
• Establish and operate a flagship training experience at the Austin campus combining classroom instruction, hands-on printing, simulation, and VR.
• Implement the LMS, credentialing, and accreditation platform, and measure operator performance in the field.
• Translate technical knowledge from product and operations subject-matter experts into scalable training materials and route recurring operator issues to product and engineering.
• Build the training organization, manage budgets and vendors, and scale the program to new markets.

Requirements

• 10+ years of experience in customer training, customer education, or learning and development, preferably in technology or industrial environments.
• 5+ years of people management experience, including building or scaling a team.
• Technical aptitude for complex engineering or hardware products and experience converting subject-matter expertise into structured curriculum.
• Knowledge of instructional design and adult learning theory, including approaches such as ADDIE or SAM, competency frameworks, and curriculum architecture.
• Experience delivering training virtually, in person, and with technology, and scaling programs in ambiguous or early-stage environments.
• Ability to work on-site in Austin, TX and travel as needed.

Nice to have

• Experience building customer education or certification functions from an early stage.
• Background in hardware, robotics, industrial technology, 3D printing, additive construction, or emerging construction technologies.
• Experience implementing and administering LMS and credentialing platforms.
• Experience creating programs for novel technologies, new markets, or new customer bases.
• Professional L&D credentials such as ATD CPTD, CPTM, or Kirkpatrick certification.

Culture & Benefits

• Cross-functional collaboration with Product Engineering, Technology Operations, Sales, Customer Support, and Marketing.
• Opportunity to build a new customer training function and team from the ground up.
• Work with robotic construction technology and large-scale 3D printing operations.
• Inclusive, diverse, and discrimination-free work environment.