Digital Customer Education Manager (AI)

Location: New York, NY, United States

Salary: $110,000–$145,000 per year

Company

hirify.global provides an enterprise AEO platform for improving visibility in AI and traditional search engines, monitoring technical site health, and creating AI-powered content.

What you will do

• Own the end-to-end strategy for digital-first customer education across tutorials, guides, videos, best-practice content, and community resources.
• Produce educational videos from scripting through recording and editing, and develop persona- and role-based learning tracks.
• Keep the education library current and use AI to draft, update, and automate content maintenance at scale.
• Orchestrate content delivery across the customer lifecycle in partnership with Product, Customer Success, and lifecycle teams.
• Design and manage train-the-trainer programs, contribute to webinars, and support customer champions in building internal centers of excellence.
• Define education metrics and use customer feedback and performance data to improve adoption and retention outcomes.

Requirements

• 6+ years of experience in customer education, instructional design, or content strategy, ideally in a SaaS or platform business.
• Excellent writing and instructional design skills, with experience building education programs at scale.
• Strong hands-on video editing skills with Camtasia, Audiate, or similar tools.
• Experience hosting webinars or leading live training sessions.
• High fluency with AI tools for content creation and process automation.
• Experience managing or directing a direct report and collaborating across Product, Customer Success, and Marketing.

Nice to have

• Experience with train-the-trainer or center-of-excellence programs.
• Background in martech, SEO, or adjacent marketing platforms.

Culture & Benefits

• Mission-driven environment focused on innovation, customer success, and inclusive collaboration.
• AI is integrated into daily work and the role requires demonstrated AI literacy and competency.
• Performance-based compensation program.
• Equal opportunity employment with reasonable accommodation for qualified employees with disabilities.