Senior Customer Education Manager, Live Programs (AI)

Location: Chicago, Illinois, United States; hybrid work with at least three days per week in the office

Base salary: $140,600–$167,900 annually for candidates in the Greater Chicago Area, plus potential bonus or sales incentive and RSUs.

Company

Fin, an hirify.global product, provides an AI Customer Agent and an integrated help desk that help businesses deliver customer support across service, sales, and ecommerce.

What you will do

• Own the live customer education program, including its vision, roadmap, audience, outcomes, and success metrics.
• Design and deliver webinars, cohorts, in-person workshops, and the annual Fin Academy Live event.
• Create and deliver tailored training for Enterprise customers in partnership with Deployment Services.
• Maintain a cohesive training curriculum across Fin Academy offerings with the Customer Education team.
• Iterate on programs using customer, partner, and cross-functional feedback to improve onboarding, feature adoption, automation rate, and retention.
• Travel throughout the year to support live events and customer engagements.

Requirements

• 8+ years of training experience, including 3–5 years in a SaaS or technology environment.
• Professional services and/or customer success experience.
• Strong knowledge of adult learning principles and live training practices.
• Proven ability to design presentations and training content that drives customer action and explains complex concepts clearly.
• Ability to communicate complex technical concepts and AI product nuances.
• Strong executive presence and experience presenting to large audiences, small groups, and senior customer management.
• Excellent engagement, stakeholder management, subject-matter expert collaboration, and end-to-end project management skills.
• Proof of eligibility to work in the United States is required.

Culture & Benefits

• Hybrid working policy combining office collaboration with flexibility to work from home.
• Benefits and programs supporting health and wellbeing, family, time away from work, and financial security.
• Regular employees may be eligible for a corporate bonus or sales incentive and Restricted Stock Units.
• Open and accepting work environment focused on collaboration and delivering high-quality work.
• Equal Employment Opportunity commitment and diversity-focused employment practices.