Customer Success Manager (SaaS)

Location: Fully remote; candidates must be located in the Eastern Time Zone within the US or Canada

Salary: US $110,000–$160,000 OTE plus equity per year

Company

hirify.global builds tools that help frontend teams develop and test user interfaces, including hirify.global and Storybook.

What you will do

• Own a strategic book of high-value Enterprise accounts and build executive-level relationships across Engineering, Product, Design, and Procurement.
• Track customer health in real time, identify churn risks and expansion signals, and escalate issues early.
• Guide customers through scalable adoption, best practices, organizational rollout, renewals, and expansion.
• Conduct tailored business reviews and value assessments with senior stakeholders to reinforce ROI and identify opportunities.
• Partner with Solutions Engineering, Sales, Product, and Engineering to deliver a consistent customer experience.
• Develop account plans, documentation, customer success processes, playbooks, and best practices.

Requirements

• 3–6+ years of direct customer management experience in Customer Success, Account Management, or a related role within a SaaS technology company.
• Demonstrated success managing complex Enterprise accounts, including onboarding, renewals, multi-product or multi-team expansions, and C-level engagement.
• Strong executive presence, communication, relationship-building, and advisory skills with senior engineering and product leaders.
• Foundational data analysis skills for interpreting customer usage patterns and business metrics.
• Exceptional organization, prioritization, follow-through, curiosity, resourcefulness, and proactive workflow improvement.
• Must be located in the Eastern Time Zone within the US or Canada.

Nice to have

• Experience working at a developer tools company.
• Familiarity with frontend workflows such as pull requests, component libraries, and CI/CD.
• Experience with Vitally, HubSpot, or similar tools.
• Experience working remotely in a startup or small-company environment.

Culture & Benefits

• Fully remote work within the stated US and Canada location constraints.
• Equity included in the compensation package.
• Opportunity to contribute to scalable processes and best practices in a lean, fast-moving team.